Bitbuy Login — Canada

Overview

Bitbuy is a Canadian cryptocurrency exchange that provides a web and mobile platform for buying, selling and trading digital assets. This guide walks you through the Bitbuy login process, multi-factor authentication (2FA) setup and common troubleshooting steps you may need while accessing your account in Canada.

How to sign in (web & mobile)

1. Open your browser and go to https://www.bitbuy.ca or launch the official Bitbuy mobile app from the App Store / Google Play.
2. Click or tap Sign In.
3. Enter the email address you registered with and your password.
4. If you enabled 2FA, enter the time-based code from your authenticator app when prompted.
5. After successful authentication you will be redirected to your Bitbuy dashboard.

Tip: If you plan to use the web on a shared device, always log out and clear the browser cache when finished.

Setting up or resetting 2FA

Two-factor authentication (2FA) adds an essential layer of account security. Bitbuy supports time-based one-time passwords (TOTP).

• Install an authenticator app (Google Authenticator, Microsoft Authenticator or any TOTP-compliant app).
• Go to Account > Security > Two-Factor Authentication and follow the on-screen steps to scan the QR code and save backup codes.
• Store backup codes in a secure location — they let you regain access if you lose your device.

If you need to reset 2FA because you lost access to your device, follow Bitbuy’s account recovery flow (see below) or contact support directly.

Troubleshooting: common login issues

Here are the most frequent problems Canadians encounter when signing in and how to fix them:

• Incorrect password: Use the "Forgot password" link to request a secure password reset. Check your spam folder if you don’t see the reset email.
• 2FA not working: Ensure your authenticator app’s time is synced. Reinstalling the app or re-adding the TOTP entry may help.
• Account locked: After multiple failed attempts, accounts may be temporarily locked. Wait the lockout period or contact support if it persists.
• Unable to receive email: Verify your registered email address and check junk/spam folders. Add Bitbuy’s domain to safe senders.

Account recovery & contacting support

If you cannot sign in despite trying the steps above, use Bitbuy’s account recovery resources. For urgent help, reach out to Bitbuy Support via the contact options listed on their site. Legitimate support channels will never ask for your full password or private keys.

Suggested starting point: Bitbuy official website. For security-sensitive concerns, reference any support ticket ID when communicating.

Security best practices (Canada-focused)

• Always enable 2FA and keep backup codes offline.
• Use a unique, strong password (a passphrase or password manager is ideal).
• Beware of phishing — verify URL and SSL certificate before entering credentials.
• Enable email notifications for account activity and review them regularly.